Terms and Conditions


General terms and conditions


  • The operator of the hotel – VYHLIDKA KRNOV s.r.o., address: Vyletni 674/6, 794 01, KRNOV. CRN: 26839849, VAT Identification number: CZ26839849, Reference number registration at the Regional court in Ostrava” C 40236.
  • The Customer – any natural or legal person using our services offered as part of the hotel restaurant or the hotel itself. The conditions apply to all hotel guests and visitors and agencies, which do not have a written contract about providing such services.


  • The reservation of accommodation and other services in the hotel and the acceptance of such reservations can be done in writing, via e-mail or on the phone.
  • The reservation is deemed valid and effective after the hotel staff confirms in writing or on the phone the reservation to the customer. The reservation is also valid after an automatically generated e-mail is sent by our reservation system to the customer.
  • The reservation information is binding for both contracting parties.


  • The price for a hotel room includes a one night stay with breakfast.
  • The accommodation price includes 15% VAT and the city council fee of 3CZK per night.
  • In case of a reservation cancellation through and external provider (e.g. Booking), it is necessary to also cancel the reservation according to the terms and conditions of such provider.
  • The change of reservation, i.e. postponing the paid for services to another date is considered as cancellation of the reservation and is guided under the same rules as the cancellation of the reservation.
  • The accommodation can be paid for in cash (both CZK and EUR accepted). In case of card payment, the paid for price will be charged in CZK.
  • According to the Law on the Registration of Sales, the seller is obliged to provide the customer with a valid receipt. At the same time, the seller is obliged to register the payment in the online taxing system, in case of technical difficulties in a period of 48 hours at the latest after the payment has been made.
  • If reservation is canceled up to 3 days before date of arrival or on the day of arrival, 100% of the total price will be charged as cancellation fee.
  • If the length of stay is shortened, the same cancellation period applies as when canceling the reservation.
  • In case of non-payment of the deposit from which the cancellation fees could be deducted, the accommodation provider has the right to send the client an invoice amounting to the cancellation fees.


  • The customer is entitled to use the booked premises as well as the public premises of the hotel.
  • The customer is responsible for all damages inflicted during the stay and agrees to pay for all such damages, for the repair of such damages, or any other replacement and cleaning of damaged equipment.
  • The customer is obliged to notify the hotel staff about any complications, problems or defects of equipment during the stay, so a proper indemnity can be arranged.
  • The customer is obliged to pay for all the services and supplementary services, if not agreed otherwise, until the time of departure at the latest. In case the fee is not paid, the hotel is entitled to charge such fee directly from the debit card of the customer.
  • The customer is entitled to withdraw from the contract according to the contract withdrawal conditions or in case that the hotel fails to provide the services according to the standards of the hotel itself.
  • Check-in is at 14 p.m. on the day of the arrival. Sooner check-in available only after previous agreement with the hotel.
  • Check-out is at 11 a.m. on the day of the departure. Later check-out available only after previous agreement with the hotel.
  • All premises of the hotel are smoking-free. Violating this rule in any of the hotel premises will result in a 100EUR fine for cleaning the hotel or the particular area. Smoking is only permitted in front of the hotel.
  • Quiet hours are from 22 p.m. to 6 a.m. Any behaviour leading to violating the stay of other customers is strongly prohibited (loud music, TV, shouting in the rooms or in any of the hotel premises and other disturbing behaviour). In case of severe violation of such rules, the hotel staff is entitled to call the police.
  • The hotel does not allow the accommodation of pets.


  • The hotel is obliged to secure all previously agreed services according to the standards of the hotel itself.
  • In case the hotel is unable to accommodate the customer according to the agreed reservation, it is obliged to secure a substitutive accommodation according to the standards of the hotel in other premises.


  • The terms and conditions are effective as of 10 December 2018 and the hotel reserves any rights to their changes. The customer agrees to follow all such latest changes.
  • The general condition and GDPR rules are available at the reception desk.



With the below listed general data protection regulation, the company VYHLIDKA KRNOV s.r.o., as the processor of personal data, informs the general public about the processing of such personal data.

The general regulation data protection regulation primarily deals with:

  • the kind of data the company processes
  • the purpose and the way the company processes such data
  • to whom can such data be provided
  • for how long can such data be provided
  • the rights of the subject of whom such data are being processed

In case of any questions or clarifications about the general data protection regulation, please contact us through our e-mail address office@cvilin.cz.


We don’t process personal data of any customer under the age of 16.


In case any potential customer contacts us in an electronic form (especially via e-mail, through our webpage etc.), or through the phone, or in person, they may be asked to share certain personal data or data regarding their company.

Such data may be:

  • name and surname
  • company
  • address or company address
  • company registration number or VAT identification number
  • telephone number
  • e-mail address


The personal data provided by customers or potential customers are processed in order that the hotel is able to contact such customers or potential customers and provide them the information they had previously enquired about for business or leisure purposes.

All personal data are processed transparently and under lawful conditions in relation to the purposes they were required for.


The personal data are processed only by the company (members of the company and staff) and the sub-contractors of the company who process such personal data for the company itself.

Personal data can be provided to:

  • external accountant


The personal data are processed by the company only for the period during which the company offers its services to the customers or abides to the contract with the customer, or for the period necessary in order to comply with the archiving regulations governed under the group from 10 December 2018 and under all lawful regulation, such as the law on accounting, law on archiving and sales evidence or the added value tax law.


The subject of whom the personal data are being processed has the following rights:

  • Right to access the personal data
  • Right to correct the personal data
  • Right to delete the personal data (“right to be forgotten)
  • Right to restrict the personal data processing
  • Right of objection to the personal data processing
  • Right to file a complaint against the personal data processing

All of the above-mentioned rights can be exercised by contacting us on our e-mail address office@cvilin.cz. You can also file your complaint officially to The Office for Personal Data Protection at www.uoou.cz.

  • The right to access means, that the subject of whom the personal data are being processed has the right to ask for proof that the personal data concerned are or are being not processed and if so, then to what purposes are such data being processed, to what extent, to whom they are available, for how long will they be processed, if the subject has the right correct, delete, or restrict the processing of personal data or file a complaint about where such data were collected. The subject also has the right to acquire a copy of their personal data, such provision of personal data is free (for the first time). For each additional time, the provider is entitled to ask for an administrative fee.
  • The right to correct means that the subject can whenever ask to correct or add additional information to the personal data in case they are inaccurate or incomplete.
  • The right to delete means that the group is obliged to delete the personal data if: (i) they are no longer needed for the purposes they were collected for, (ii) their processing is unlawful, (iii) the subject of whom the personal data are being processed objects to their processing and there is no reasonable ground to process such data anymore, or (iv) the law says so.
  • The right to restrict means that the if the company does not resolve any disputable issues regarding the personal data processing, it has to restrict the personal data processing in such way, that it can only use it in case in case of exercising its legal rights.
  • The right of objection means that the subject of whom the personal data are being processed is entitled to file an objection against the company which processes such data for marketing purposes or for purposes of genuine interest. If you object that your personal data are being processed for marketing purposes, such data will no longer be processed.

Also available in a printed version at the hotel reception desk.